Metering and Billing







Creating cost effective and compliant services
Metering and billing sits at the heart of heat network management. It is regulated through the Heat Network (Metering and Billing) Regulations and directly feeds into scheme finance and customer satisfaction. The reality is it takes time to get right and day to day housing management gives little space for this.
Chirpy Heat can provide the expertise you need to assess your current processes and get the right management, specification and suppliers in place, helping you to reduce costs and stay on the right side of compliance.
Many housing providers find they have metering and billing issues because:
Chirpy Heat can support you to:
Chirpy Heat worked with a client who were interested in changing metering and billing agent to a new contractor better suited to their needs. To achieve this, Chirpy Heat developed a strategic approach to metering and billing across the clients’ heat network portfolio. Using the clients’ organisational drivers as the benchmark, Chirpy Heat appraised the options available for metering and billing, recommended a long-term approach and specification, and developed a transition programme to a new metering and billing provider with key performance indicators (KPIs) and service level agreements (SLAs) included in their contract, to ensure a high level of customer service is met.
Our work saved significant resource for the client and allowed for a targeted procurement roadmap to ensure a successful choice of metering and billing agent, tailored to meet their needs.
To find out more: