Chirpy Heat brings sector leading knowledge and experience
Chirpy came in to being from our direct experience of trying to tackle communal heating from inside housing providers. Between us we have over 50 years experience of coming up with the solutions to make communal scheme deliver on their promises and to create heating systems that are financially viable, deliver great service and provide affordable and reliable heat for customers.
This means we understand the opportunities and the limitations that exist for housing providers – the financial constraints, the challenges of getting internal buy in and delivery, and of course meeting the needs of customers and the wider corporate objectives.
Above all we come from the perspective of the housing provider and ensure that our approach and solutions reflect the needs of the client. The Chirpy team includes experts on the technical issues, schemes and asset management, procurement, scheme finances and staff and customer engagement.
Meet the Team
Will has worked in Social Housing sustainability for 10 years, most recently as Head of Sustainability at Southern Housing Group.
During this time was responsible for overseeing their Heat Network portfolio from plant room to Board room, including internal management, contract management and customer service, helping to resolve many of the growing pains of becoming a heat network operator.
He served 3 years as Chair of the London Environment Group (LEG) of Housing Associations (2013-2016), 3 years as Treasurer and Advisory Board member of Islington Sustainable Energy Partnership and in 2018 co-founded ‘The Heat Network’ (formerly CHIRP) a best-practice sharing group for Communal & District Heating in Housing Associations.
Rachael has worked in the sustainability sector for over twenty-five years. She co-founded SE2 in 2004, a small consultancy that brings together stakeholders to develop policies, strategies, guidance and practices to transform and decarbonise our energy system.
Through 2016-2019, Rachael worked within the Sustainability Team at Southern Housing, specifically focused on improving their new and existing communal heating schemes and processes, including efficiency analysis, tariff setting, customer communications and internal stakeholder liaison.
For a number of years, Rachael has also been closely linked into the heating sector through her work with the Association for Decentralised Energy (for whom she is also a Non-Exec Director), HNDU, HNIP, and various local authority networks.
Nicholas has worked for local authorities and housing associations for over thirty years. Previously he was a Project Director at Places for People, one of the UK’s largest property management and development companies and a non-executive Director of Viridian Solar, the National Communities Resource Centre and is currently a Non-Executive Director of the London Small Business Centre.
During this time he has been responsible for a wide range of housing, energy and environmental initiatives nationally and internationally that includes new developments, existing communities, corporate action and national research. He developed one of the UK’s first successful energy performance contracts for heat networks that has now been rolled out across the UK. He has worked with a wide range of providers on all elements of their heat networks, as well as delivering training on heat networks.
Josh has heat network experience under his fingernails having worked at One Manchester as their first focussed heat network employee. Not only did he grapple with their metering and billing, but also helped the organisation take a strategic view to their portfolio, including repairs, maintenance and procurement.
Chris has many years experience in the energy and housing sectors, having previously managed all aspects of communal utilities and heat networks for Southern Housing Group. This included tariffs, budgeting and procurement strategies. Chris is a Prince2 qualified project manager and taken numerous projects to completion. He is passionate about sustainability and the role that Heat Networks have in this industry.
Lisa joined the Chirpy Heat team in 2021. A multi-linguist and Economics graduate, Lisa has strong experience in the energy sector having previously worked for both E.ON and Robin Hood Energy. She brings an analytical and methodical approach to our heat network consultancy and has worked with a wide range of providers on all elements of their heat networks, as well as delivering training on heat networks.
Charlotte is passionate about wildlife, the natural environment, and holds a degree in Environmental Conservation. Charlotte is conscious of the future and understands that the actions we take now can lead to positive impacts on the environment down the line, and that heat networks will play a pivotal role in this.
Coming from a customer service background, Charlotte and Chirpy Heat believe she will bring a customer and client focused service, making sure we keep our sights on the two main things that matter when it comes to heat networks: the people and the planet.
Alistair is a CIBSE Certified Heat Network Consultant and has worked in the heating industry for the last fifteen years.
He is passionate about creating fit for purpose low carbon energy efficient heat networks that help reduce fuel poverty.
His involvement encompasses the whole heat network process with a particular focus on correct design, installation, commissioning, and operation of heat networks.
Alistair also sits on the CIBSE West Midlands committee with an emphasis on training.
Lucy joined the team in 2021. She is a graduate in Industrial Management and has a supply chain background, having worked for two high street retailers before making the switch in 2017 to work with consultancy firms in office management. She is passionate about wildlife and conservation.
Joining us from Engie, Hunter is a certified Retrofit Coordinator and Domestic Energy Assessor. He is experienced in providing energy efficiency advice and technical assessments in a variety of domestic settings, and has a thorough understanding of retrofit standards, building physics and thermographic analysis including FLIR Thermal Studio and RdSAP/SAP software.
Kay joined Chirpy Heat in 2022, coming from Babcock International. She has a wealth of experience in data analysis and reporting, bringing a meticulous and systematic approach to our team. She worked in a Post Office previously, which gave her a keen interest in helping people and providing excellent customer service.