Heat Network Management
Fitting the heat network jigsaw together
There is no one-size-fits-all when it comes to heat networks, which is why we work across your organisation to fit the heat network jigsaw together. Housing and asset management, repairs and maintenance, customer communications, data and legal and compliance teams all need to communicate with one another to ensure heat networks get the attention they need, and customers get the service they deserve.
We can offer support with:
- Portfolio and management reviews, with appraisals and recommendations
- Developing a strategic approach driven by organisational objectives
- Developing compliance documents, materials and best practice advice
- Specifications, procurement and contract mobilisation
- Supporting with contract management, developing KPIs and SLAs
- Repairs and maintenance provider review, engagement and training
- Data and compliance reviews and appraisals
- Monitoring of data platforms and proactive advice
- Customer journey and communications reviews
- End-to-end review of internal management and resource
- Establishing internal working groups
- Recruitment support and drafting job descriptions
- Advice from our legal partners on contracts, procurement and commercials
Case Study
Our client first approached us for support on a heat network where complaints about the tariff had escalated to the mainstream press. Since then, we’ve worked with the client to review their heat network management approach and to assess different commercial models open to them for their new schemes. This has led to us developing a specification for them to use to procure metering equipment and services to comply with the Heat Network Metering and Billing Regulations, alongside a set of customer communication principles and templates to help explain the changes to residents.
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