Cotman Housing Association
Cotman Housing Association, part of the Places for People Group, had a network that was failing to deliver a reliable service on a scheme in Norwich. This was particularly important because the scheme housed vulnerable clients. We assessed the scheme and came up with a range of low cost measures that enabled Cotman to address the issues and deliver the reliable service needed and avoid spending over £100,000 on new plant and pipework.
‘Really good to work with you…we appreciate the support and assistance’
Property and Compliance Manager
Market research & procurement strategy Origin Housing
Origin Housing wanted to ensure that their new metering and billing provider would deliver the best service to them and their clients. Chirpy helped them with the production of an effective and challenging Invitation to Tender, market analysis and wider procurement support.
‘Everyone was very complementary about the work you did, so thank you very much’
Senior Project Manager
Walsall Housing Group
Walsall Housing Group (WHG) has a portfolio of heat networks that include medium and high-rise flats and uses a range of technologies including Heat Pumps, Biomass, Gas and Solar. WHG asked us to undertake a review of a number of their schemes to help improve efficiency and ensure schemes were financially viable.
We were able to outline a range of low-cost measures that would significantly improve efficiency and reduce running costs.
Metering and Billing Review
Faced with a lack of resource, Home Group approached Chirpy Heat to become their heat network consultant partner. Our work with Home Group has so far included:
- Ensuring regulatory compliance by completing their heat network notification to BEIS.
- Undertaking a review of their heat network management and metering and billing approach to enable them to develop a strategic approach.
- Procuring a metering and billing provider through a competitive tender
- Advising on a flagship district heating scheme
- Implementing their strategic approach through the creation of action plans, specifications, scopes of works and job descriptions.
Policy and Tariff Review
We have been working with Optivo since 2019, starting by helping them to develop a strategic approach across their heat network portfolio. Since then, we have been supporting them to implement our recommendations, with work including a tariff review, a regulation readiness review, a repairs and maintenance review, and the development of a customer service policy.
Options Appraisal & Training
Hyde Housing wanted to develop a strategic approach to the management of their heat networks. Chirpy Heat undertook a detailed market assessment, giving Hyde a clear understanding of the key issues, costs and options with recommendations for a phased transition. Following this, Hyde also asked Chirpy Heat for a review and update of their heat network tariffs, which we provided alongside estimated running costs and benchmarking for each scheme.
Great Places knew they had a problem with four of their heat networks – one general needs and three extra care. The metering and billing service they were receiving was very poor and leading to lots of customer complaints. After forming an internal working group, they approached Chirpy Heat to help them untangle the problems and make recommendations on how to improve the current situation. Chirpy Heat also undertook a full compliance review and regulation readiness assessment for Great Places for their full heat network portfolio.
Regulation Readiness Review
One Manchester approached Chirpy Heat to undertake a ‘Regulation Readiness Review’ and develop a strategic approach to metering and billing, including implementing transferrable protocol meters and consolidation of multiple contractors to one metering and billing partner.
Notting Hill Genesis
Additional capacity support
With over 8000 customers living on their own heat networks, Notting Hill Genesis is one of the larger heat network operators within the social housing sector. They approached us with three very specific projects that they needed additional capacity to deliver, and we were only too happy to help:
- Pre-market engagement ahead of their metering and billing contract procurement
- Income recovery strategies and procedures
- Improving customer communication
Heat Network Review
Our partnership with One Housing began when they asked us to review heat network proposals for a newbuild s106 scheme. Following this, One Housing issued a competitive tender to take a strategic approach across their heat network portfolio, which we won in collaboration with FairHeat and Lux Nova Partners. The project encompasses general operating principles, data and soft-market testing, affordability, procurement, customer communication, technical and legal work packages
Southern Housing Group
Expert Heat Network Partner
Southern Housing Group have recently appointed Chirpy Heat as their expert heat network partner to provide the following support:
- Strategic review of their existing metering and billing contracts and arrangements
- Heat network compliance review
- Training of internal teams of heat network management on topics including regulation, technical, tariffs and customer communication.
- Review of existing schemes for technical and efficiency improvements
Strategic Network Metering Review
Peabody has commissioned Chirpy Heat to undertake a strategic heat network metering and management review to consolidate their large number of existing heat networks. This comes on the back of Chirpy Heat undertaking an in-depth heat tariff review on an externally managed scheme with high levels of customer dissatisfaction and local councillor and MP complaints. This included liaison with managing agents, metering and billing providers as well as internal stakeholders.